Received a bill?

If you have received a bill for the Galleri test and need to make a payment, you can do so through one of the convenient methods listed below. A flexible payment plan may also be available. Contact our Billing Support Team for more information at (858) 333-5986.

Pay online or by phone

Visit our billing portal to pay your bill online
by credit card or eCheck

OR

Contact our Billing Support Team at
(858) 333-5986

Pay by mail*

A check made payable to GRAIL, Inc. can be mailed to: 

GRAIL, Inc. 
Dept LA 25195
Pasadena, CA 91185-5195

*Before mailing your check, please: 
1. Write your billing statement number on the memo line 
2. Include the detachable bottom of your billing statement

Billing Support

This form is for billing questions only. If you need general customer support, please choose one of the other forms or use the chat option at the bottom of your screen.

By submitting this form, you agree to GRAIL’s use of this information to contact you. Please do not include any sensitive or confidential information, including health information. For more information, please refer to our privacy notice.

The Galleri test is recommended for use in adults with an elevated risk for cancer, such as those age 50 or older. The test does not detect all cancers and should be used in addition to routine cancer screening tests recommended by a healthcare provider. The Galleri test is intended to detect cancer signals and predict where in the body the cancer signal is located. Use of the test is not recommended in individuals who are pregnant, 21 years old or younger, or undergoing active cancer treatment.

Results should be interpreted by a healthcare provider in the context of medical history, clinical signs, and symptoms. A test result of No Cancer Signal Detected does not rule out cancer. A test result of Cancer Signal Detected requires confirmatory diagnostic evaluation by medically established procedures (e.g., imaging) to confirm cancer.

If cancer is not confirmed with further testing, it could mean that cancer is not present or testing was insufficient to detect cancer, including due to the cancer being located in a different part of the body. False positive (a cancer signal detected when cancer is not present) and false negative (a cancer signal not detected when cancer is present) test results do occur. Rx only.

The GRAIL clinical laboratory is certified under the Clinical Laboratory Improvement Amendments of 1988 (CLIA) and accredited by the College of American Pathologists. The Galleri test was developed — and its performance characteristics were determined — by GRAIL. The Galleri test has not been cleared or approved by the Food and Drug Administration. The GRAIL clinical laboratory is regulated under CLIA to perform high-complexity testing. The Galleri test is intended for clinical purposes.