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Use the form below to contact us in various ways.

You can also reach our Customer Service department at (833) 694−2553 or via the chat feature below to speak to someone directly.

Patient FAQs | Healthcare Provider FAQs

Have more questions?

Please answer the following questions to fill in the appropriate form.

You can call us at (833) 694‑2553 or use the chat feature located on the bottom-right of this page for additional help.

What describes you best?

I am a Patient

I am a Healthcare Provider

I represent a Health System

I represent an Employer

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What are you looking for?

I need customer support

I have questions about my bill

I'd like to receive Galleri email updates

I am new to Galleri and have some questions

I am ready to get started with Galleri

I'd like to download a Test Requisition Form

I need customer support

I'd like to receive Galleri email updates

I want to speak with someone

I'd like to receive Galleri email updates

I want to speak with someone

I'd like to receive Galleri email updates

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Billing Support

This form is for billing questions only. If you need general customer support, please choose one of the other forms or use the chat option at the bottom of your screen.

First name

Last name

Email address

Company name (if applicable)

What do you need help with?

Message (DO NOT include personal health or payment information)

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First name

Last name

Email address

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First name

Last name

Practice name

Email address

Phone number

Preferred contact method

NPI (10 digits only)

Practice zip code

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Please login to the Provider Portal if you are already an ordering provider.

First name

Last name

Email address

Phone number

NPI (10 digits only)

Number of kits

Practice name

Practice zip code

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Provider first name

Provider last name

Provider email

Provider phone

NPI (10 digits only)

Practice zip code

Practice name

Health system name (optional)

Please include information for a primary contact at your practice, should any questions come up during order processing.

Click here to copy provider information below as the primary contact

Primary contact first name

Primary contact last name

Primary contact email

Primary contact phone

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First name

Last name

Email address

Phone number

City

State

Practice zip code

How can we help you?

Practice name

Message

We care about your privacy. Our Privacy Policy

First name

Last name

Email address

We care about your privacy. Our Privacy Policy

If you are a concierge, private, or group practice provider, complete this form instead.

First name

Last name

Health system name

Title

Department

Work email address

Phone number

State

Zip code

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First name

Last name

Work email address

We care about your privacy. Our Privacy Policy

Do you represent a first responder or firefighter organization? Use this form instead.

First name

Last name

Email address

Phone number

Company name

Title

Number of employees

Address

City

Zip code

Corporate headquarters location

I agree to receive information and messages about Galleri and related products and services. (Our Privacy Statement)

First name

Last name

Work email address

We care about your privacy. Our Privacy Policy

This form is meant for firefighter and first responder organizations only

First name

Last name

Title

Organization

Email address

Phone number

State

Zip code

Size of Department / Organization

I agree to receive information and messages about Galleri and related products and services. (Our Privacy Statement)

The Galleri test is recommended for use in adults with an elevated risk for cancer, such as those aged 50 or older. The Galleri test does not detect all cancers and should be used in addition to routine cancer screening tests recommended by a healthcare provider. Galleri is intended to detect cancer signals and predict where in the body the cancer signal is located. Use of Galleri is not recommended in individuals who are pregnant, 21 years old or younger, or undergoing active cancer treatment.

Results should be interpreted by a healthcare provider in the context of medical history, clinical signs and symptoms. A test result of No Cancer Signal Detected does not rule out cancer. A test result of Cancer Signal Detected requires confirmatory diagnostic evaluation by medically established procedures (e.g. imaging) to confirm cancer.

If cancer is not confirmed with further testing, it could mean that cancer is not present or testing was insufficient to detect cancer, including due to the cancer being located in a different part of the body. False-positive (a cancer signal detected when cancer is not present) and false-negative (a cancer signal not detected when cancer is present) test results do occur. Rx only.

The GRAIL clinical laboratory is certified under the Clinical Laboratory Improvement Amendments of 1988 (CLIA) and accredited by the College of American Pathologists. The Galleri test was developed and its performance characteristics were determined by GRAIL. The Galleri test has not been cleared or approved by the Food and Drug Administration. The GRAIL clinical laboratory is regulated under CLIA to perform high-complexity testing. The Galleri test is intended for clinical purposes.

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