Contact Us

Use the form below to contact us in various ways. 

If you have additional questions, please use chat feature below or you can also reach our Customer Service department at (833) 694−2553.

Patient FAQs   |   Healthcare Provider FAQs

Have more questions?

Please answer the following questions to fill in the appropriate form.

You can call us at (833) 694‑2553 or use the chat feature located on the bottom-right of this page for additional help.

  1. What describes you best?

  2. What are you looking for?

  3. Fill in the form

    We care about your privacy. Our Privacy Policy

    Billing Support

    This form is for billing questions only. If you need general customer support, please choose one of the other forms or use the chat option at the bottom of your screen.

    We care about your privacy. Our Privacy Policy

    We care about your privacy. Our Privacy Policy

    Please login to the Provider Portal if you are already an ordering provider.

    Please include information for a primary contact at your practice, should any questions come up during order processing.

    Click here to copy provider information below as the primary contact

    We care about your privacy. Our Privacy Policy

    We care about your privacy. Our Privacy Policy

    If you are a concierge, private, or group practice provider, complete this form instead.

    We care about your privacy. Our Privacy Policy

    We care about your privacy. Our Privacy Policy

    Do you represent a first responder or firefighter organization? Use this form instead.

    We care about your privacy. Our Privacy Policy

    This form is meant for firefighter and first responder organizations only

The Galleri test is recommended for use in adults with an elevated risk for cancer, such as those aged 50 or older. The Galleri test does not detect all cancers and should be used in addition to routine cancer screening tests recommended by a healthcare provider. Galleri is intended to detect cancer signals and predict where in the body the cancer signal is located. Use of Galleri is not recommended in individuals who are pregnant, 21 years old or younger, or undergoing active cancer treatment.

Results should be interpreted by a healthcare provider in the context of medical history, clinical signs and symptoms. A test result of No Cancer Signal Detected does not rule out cancer. A test result of Cancer Signal Detected requires confirmatory diagnostic evaluation by medically established procedures (e.g. imaging) to confirm cancer.

If cancer is not confirmed with further testing, it could mean that cancer is not present or testing was insufficient to detect cancer, including due to the cancer being located in a different part of the body. False-positive (a cancer signal detected when cancer is not present) and false-negative (a cancer signal not detected when cancer is present) test results do occur. Rx only.

The GRAIL clinical laboratory is certified under the Clinical Laboratory Improvement Amendments of 1988 (CLIA) and accredited by the College of American Pathologists. The Galleri test was developed and its performance characteristics were determined by GRAIL. The Galleri test has not been cleared or approved by the Food and Drug Administration. The GRAIL clinical laboratory is regulated under CLIA to perform high-complexity testing. The Galleri test is intended for clinical purposes.